Terms & Conditions

Booking Policy

• All classes must be reserved at least 30 minutes before the scheduled class start time.
• Clients may reserve classes using credits available within their current monthly membership billing cycle or an active drop-in class credit.
• Membership class credits are valid only during the current monthly billing cycle and do not roll over into future billing periods.

Memberships

• All memberships automatically renew on their scheduled billing date unless canceled in accordance with the membership agreement.
• Memberships are non-refundable and non-transferable.
• Memberships may only be used by the member who purchased them.
• Membership class credits expire at the end of each monthly billing cycle if unused.
• Unused membership credits have no cash value and cannot be transferred, extended, exchanged, or carried over to a future billing period.

Membership Holds

To keep our membership program simple and consistent:

• Memberships are generally not eligible for holds or freezes.
• Requests due to medical circumstances or other extraordinary situations may be reviewed on a case-by-case basis at the sole discretion of EmpowerHer Pilates.
• Approval of a membership hold is not guaranteed.

Drop-In Classes

• Drop-in class credits expire 30 days from the date of purchase.
• Drop-in classes are non-refundable and non-transferable.

Waitlist Policy

When a class reaches capacity, clients are welcome to join the waitlist.

• If a space becomes available, WellnessLiving may automatically enroll you in the class and notify you up to one (1) hour before the class begins.
• If you no longer wish to attend a class—particularly an early morning class—please remove yourself from the waitlist before you are enrolled.
• Clients are responsible for monitoring their waitlist status and notifications.

Cancellation Policy

We understand that plans change.

• Classes may be canceled through WellnessLiving.
• There is no cancellation fee or late cancellation penalty if cancelled within the 12 hour period.
• If you cancel your reservation within the 12 hour period, your class credit will be returned to your account.
• If EmpowerHer Pilates cancels a class for any reason, your class credit will automatically be returned to your account.

No-Show Policy

If you reserve a class and do not attend without canceling:

• Your reservation will be considered a no-show.
• The class credit will be forfeited and will not be returned.

Arrival Policy

To help classes begin on time and provide the best experience for all participants, clients are encouraged to arrive 5–10 minutes before the scheduled class start time.

Studio Etiquette

To help create a welcoming environment for everyone:

• Grip socks are recommended for all classes.
• Mat towels are recommended for comfort and hygiene.
• Please treat fellow clients, instructors, staff, and studio equipment with courtesy and respect.

Refund Policy

• Memberships are non-refundable.
• Drop-in classes are non-refundable.
• Free Intro Classes have no cash value.

Changes to These Terms

• EmpowerHer Pilates reserves the right to update or modify these Terms & Conditions at any time. The most current version will be available on our website and through WellnessLiving.

By purchasing a membership or drop-in class, booking a class, joining a waitlist, or attending EmpowerHer Pilates, you acknowledge that you have read, understood, and agree to these Terms & Conditions.